Any order placed on https://www.moossah.com website (hereinafter referred to as the “Site”) of the Commercial Organization “Winged Lion LLC” (hereinafter referred to as “the Vendor”), shall be exclusively governed by these General Terms and Conditions, which is to be read carefully.
Placing an order implies prior consultation of these General Terms and Conditions and constitutes full and irrevocable acceptance of them.
Article 1. Acceptance of General Terms & Conditions
The object of these General Terms and Conditions (hereinafter referred to as “Terms and Conditions”) is to define the rights and obligations of the parties within the context of distance selling of products offered by the Vendor on the Site. The Customer acknowledges having taken cognisance of these General Terms when confirming the order. Any confirmation of his/her order constitutes acceptance of the General Terms, without exception.
The Vendor reserves the right to newly reformulate or change the General Terms at any time. In the event of a change, the General Terms applied will be those in force on the day the order is placed.
Article 2. Identification of the Vendor
Brand Name – Moossah Wines
Legal name: “Winged Lion” LLC
Taxpayer Identification Number: 03568582
Banking Requisites:
Inecobank CJSC, 17 Tumanyan street, 001, Yerevan, RA
Account Number 2052822290901001
Tel: +374 (91) 47 31 35
Address: Jrvezh 26 street, building 12, Kotayk, RA
Article 3. Availability of Products
The products presented at the MOOSSAH online shop – https://www.moossah.com – are available throughout the world, except some countries: the Åland Islands, the United States Virgin Islands, the United States Minor Outlying Islands, Antarctica, Azerbaijan, East Timor, Western Sahara, Bouvet Island, the British Virgin Islands, Gabon, the Caribbean Netherlands, Cape Verde, Kiribati, Cuba, Côte d’Ivoire, Curaçao, Equatorial Guinea, Yemen, South Georgia and the South Sandwich Islands, North Korea, Heard Island and McDonald Islands, the British Indian Ocean Territory, Laos, Micronesia, Nepal, Niue, New Caledonia, Spitsbergen and Jan-Mayen Island, Palestine, Pakistan, San Tomé and Principe, Saint Kitts and Nevis, Saint Barthélemy, Saint Helena Island, Saint Martin (French and Dutch parts), Saint Pierre and Miquelon, Suriname, Tokelau, Faroe Islands, Falkland Islands, French Guinea, French Southern Territories.
Article 4. The Price of Products and Total Amount of the Order
4.1. Sale price of the products are those displayed on the Site at the time of purchase by the Customer.
Sale prices are indicated, including VAT, but exclude delivery, which is charged extra. Any change in currency rate will be automatically reflected in the sale price of the products.
4.2. Total Amount of the Order
The total amount of the order is the final price in Armenian drams, including the costs of packing and delivery.
Note: The total amount of the order does not include possible costs (taxes, duties and other customs clearance costs) due to importing products into the country of delivery.
Article 5. Ordering
The procedure for placing orders online includes the following steps:
Step 1: Selection of the product(s)
There is a photograph or photographs, a description and additional information (size, material, weight, etc.) and the sale price for each product on the Site.
Step 2: Delivery costs
The communicated information is displayed on the Site, as well as the delivery methods, possible schedule and corresponding costs. The Customer ensures that all this information is correct (contact details, delivery address, etc.) and selects his/her preferred delivery method according to the specified schedule and costs.
Note: In case of marking Armenia in the “Country” field on the Order Registration page, the Customer also has the opportunity of selecting the method “Local pickup”. (See Article 9.4)
Step 3: Confirmation of the Order
The Customer checks the details of his/her order and corrects the errors if necessary.
After having taken cognisance of these General Terms and Conditions, the Customer confirms his/her order and enters the Payment page.
Step 4: Payment
The online payment of an order is made exclusively by a bank card. The Customer makes the online payment of his/her order by entering the banking details (card number, card-holder’s name and surname, CVV code and validity date of the card) and makes the final confirmation.
Article 6. Confirmation of the Order
Once the payment has been made, the Customer receives an email confirmation of his/her order. For the Customer, this email is proof of his/her order that the Vendor recommends that he should keep.
The confirmation email acknowledges the receipt of the order and contains the following elements:
– Order number,
– Date of the order,
– Main characteristics of the product(s) purchased,
– The total amount of the order and payment method selected by the Customer,
– Customers Service contact information
A confirmation letter is followed by a delivery notice, which includes the shipping number of the product(s) to be delivered and the order receipt and/or additional information about the delivery process.
Article 7. Withdrawal Procedure of the Product(s) Obtained
The return or replacement of the purchased product shall be carried out in the manner prescribed by Article 517 of the Civil Code of the Republic of Armenia.
The Customer has the right to exchange or return the purchased product within 14 working days (from the date of receiving the parcel).
The Vendor exchanges or returns only the products in proper state of condition, the shipping costs are not refunded. Costs, related to the delivery of the product(s) to the Vendor’s location for the purpose of returning or replacing, shall be borne by the Customer.
To return the delivered product, you must fill in the form attached to the order, using the return label.
Upon carrying out the return, the Customer must notify the return or exchange by sending an email at the address of the Moossah Wines Shop. The Customer will receive a confirmation letter for his/her return or exchange. Having received the product(s), the Vendor will transfer the amount of returned product(s) to the Customer’s card account, which will not include the shipping costs. In case of exchange, having received the refund, the Customer may register a new order.
Note: If the product(s) have been damaged or broken during the shipment, the Customer may contact the Customer support at Moossah Wines by calling +374 91 47 3135, or sending an email to [email protected].
Article 8. Payment Method
8.1. Payment methods
The following cards are accepted: / VISA / MASTERCARD / ARCA / Mastercard Secure Code/Verified by Visa.
Payment is exclusively made in Armenian drams.
8.2 Payment Transaction
The Customer guarantees to the Vendor that he has all required authorizations to use the selected payment method.
If the use of the card is refused by the payment center, the order is automatically canceled.
The Customer is requested to print the proof of the transaction that will be displayed on the screen after the actual payment of the order.
Article 9. Delivery
The ordered products are delivered to the Customer under the following conditions :
9.1. Delivery Periods
Delivery periods may vary, depending upon the destination of the order.
After mentioning the shipping address, the Customer is offered two methods of delivery, which differ in value and time period. Ordered products are sent to the Customer in compliance with his/her selection, no later than 2 days after registering the order.
Let us remind the Customers that with the exception of public holidays, orders placed from Monday to Thursday are processed on the next day, and orders placed on Friday to Sunday evening are processed on the following Monday.
Delivery Terms
HayPost Worldwide՝ 17-35 working days (+ 1-2 days nearby territories and villages)
Yerevan: 1-2 working days
Armenian regions: 2-5 working days
9.2. Delivery costs, depending upon weight and delivery area
Delivery costs vary according to the weight and delivery area of the ordered product(s). These amounts are indicated when placing the order (see Article 5, Step 1 of these General Terms and Conditions).
9.3. Tracking and receiving the order
The Customer is informed of the shipment of his/her order by an email containing a delivery tracking number.
The Customer undertakes to receive the ordered products at the delivery address shown in the order placement.
The Customer must date and sign the delivery slip presented by the deliverer. This dated and signed slip is proof of shipment and delivery.
If the Customer is absent, he has a period of time (25 days) indicated by the shipper to collect his/her parcel.
Note: In the cases when the Customer does not accept the product(s) or refuses to accept it/them upon the grounds not defined by law, legal acts or the present Terms and Conditions, the Vendor reserves the right not to refund the amount received from the Customer, which includes costs indicated in Article 4.2.
9.4. Method ”Local pickup”
If the Customer selects the delivery method ”Local pickup”, when registering the order, he/she must show the order confirmation receipt to receive the parcel. Upon receiving the parcel, the Customer signs the order confirmation receipt.
Note: If another person is to collect the parcel, it is advised that the Customer should mention his/her name and surname, also the approximate date of collecting the parcel, in the field ”Order Notes”.
Article 10. Liability
The Vendor, the owner of the Site, undertakes to exclusively observe the legislative or regulatory provisions in force in Armenia.
The Vendor shall not be held liable for any failure by the Customer to get acquainted with the General Terms and Conditions and any issues arising therefrom.
The Vendor is not held liable in the case of force majeure, as set forth in Article 11 of the General Terms and Conditions.
The Vendor is not held liable for any problems arising due to Internet disruptions (service breaks, external intrusion or presence of computer viruses).
Hypertext references may link the Customer with other websites outside of the Site. The Vendor disclaims any liability should the content of these websites contravene the legal and regulatory provisions in force.
Article 11. Force majeure
For complete or partial non-performance of the obligations envisaged under these General Terms and Conditions, the parties may not be held responsible if it was due to force majeure, which originated after having undertaken the obligations envisaged under these conditions and which could not be predicted or prevented by the parties.
Such situations are: earthquakes, floods, war, declaration of military or emergency situation, political riots, strikes, the blockage of the means of transport, acts of state bodies and other, which make the performance of obligations, defined in the Conditions impossible.
Article 12. Protection of Personal Data
Personal data provided by the Customer are required to process and deliver/ship the orders, as well as to make delivery slips and invoices.
The information provided by the Customers is considered to be absolutely confidential and may not be provided to any third party. (See Privacy Policy)
Article 13. Entirety of the Terms and Conditions
The Parties acknowledge that these General Terms and Conditions constitute the entire agreement between them.
Article 14. Settlement of Disputes and Applicable Legislation
Disputes arising out of these conditions are resolved through negotiations. In case of non-agreement, disputes shall be subject to settlement in the courts of general jurisdiction of the Republic of Armenia as prescribed by the legislation of the Republic of Armenia. Data on sales and transactional sales orders (s) stored in the Vendor’s computer systems will be considered as evidence in case of conflicts arising between the parties.
